A convenient use of the contacts feature is that it keeps all the saved carts from a specific customer all in one place.
To view these past saved carts, first access the contact by clicking on the Contact icon then the contacts tab.
After you've selected a specific contact, click on the E-Commerce tab. From there, change the report type to Saved Carts then click on search.
After you conduct your search, you'll see a list of saved carts.
To see details about the cart and favorites of this customer, click on the last saved date.