To make your domain name work with your PhotoBiz site, you need to have your nameservers pointed to ns.rackspace.com and ns2.rackspace.com. We are more than happy to do this for you, or you can do it yourself.
Below are instructions on how to change your name servers with 1&1.
Note: Changing your name servers does not transfer your domain registration. You will need to keep your domain current with your domain registrar.
IMPORTANT EMAIL NOTE:
Log in to the 1&1 Control Panel using your Customer ID OR domain name and your password.
Note: If your domain is locked and you are unable to access domains from your Administration panel, you may need to contact 1&1 to request an unlock.
Primary: ns.rackspace.comSecondary: ns2.rackspace.com
Note: If your name servers are appearing as "Unmodifiable" this usually means you have a website built using 1&1's website applications. Click on Website Applications from the left-side menu, and choose Website Builder. If you have a website under Website Builder you will need to delete it in order to change the name servers, and click on Domains to return to your Domain administration panel. You should be able to update your name servers.
If you need assistance with this or any aspect of your PhotoBiz account, you can reach our Support team at +1.866.463.7620 Monday - Friday from 9AM to 8PM EST, or by placing a support ticket from the Support link in your Control Panel.