How do I change my nameservers with 123-Reg?
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Wednesday, July 06, 2016
By PhotoBiz Knowledge Base
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To make your existing domain name work with your PhotoBiz site, you need to have your domain name servers pointed to our Data Center.  We are more than happy to do this for you, however we understand if you are more comfortable doing it yourself.  Below are instructions on how to change your name servers with 123-Reg.  If you need assistance, you can contact Customer Support at 1-866-463-7620.  We are available Monday through Friday from 9am to 8pm Eastern Time.

Note:  Changing your name servers does not transfer your domain registration.  You will need to keep your domain current with your current registrar.

IMPORTANT EMAIL NOTE:

  • If you have domain-based email (i.e. info@mydomain.com), please send your email provider's MX records to our Support Team BEFORE you change your name servers (the next step). If you change your name servers before we have your email's MX records set up on our servers, your email will go down. Your email will be restored within 2-24 hours after your MX records have been added to our servers. 
  • If you don't have domain-based email and you would like it, we recommend PhotoBiz Mailbox. Click here for more information about Mailbox.

  • Log into your 123-Reg Control Panel

  • In the Domain Names section, select the domain name you wish to modify from the drop-down menu, then click on Manage.

  • If your domain name is locked you will need to click on Unlock to make it available for changes.  Select the Manage Domain Locking option and click on the Unlock Domain link.  Once you have unlocked it (or if it is already unlocked), click on Back to Control Panel.

  • Click on Change Nameservers.  In the relevant boxes, enter the following nameservers:

Nameserver 1: ns.rackspace.com
Nameserver 2: ns2.rackspace.com

  • Click on Change Nameservers to save the information you entered.  Wait for the message on the screen indicating the name servers were successfully changed.

  • Click on Back to Control Panel.

You should relock your domain name in order to prevent unauthorized changes. Simply click on Manage Domain Locking, then click on the Lock Domain button.

Note:  If you receive a message indicating the name server change was not successful, the message will tell you why. The most common reason is a locked domain. You can return to the Control Panel and follow the steps above to unlock it. 

If you need assistance with this or any aspect of your PhotoBiz account, you can reach our Support team at 1-866-463-7620 Monday-Friday from 9am to 8pm USA Eastern Time. 

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